Service Assurance / Warranty

Warranty Terms and Conditions:

In case of a complaint during the warranty period and for out of warranty cases: 

  1. Customer can contact store from where product is purchased with Invoice details or for any query/service, customer can contact care@hometown.in or call on 08069252525.
  2. Hometown will conduct inspection through authorized personnel and redressal of complaints will be done as per warranty terms.
  3. Warranty lapse complaints/cases will be treated as paid service.
  4. Any model of the product that has been discontinued will be repaired / rectified by the Company at its sole discretion depending upon the availability of the spares.
General Warranty Terms and Conditions: 
  1. HomeTown Furniture carries up to three year manufacturers’ warranty from date of invoice, against manufacturing/material defects. Warranty for each product is specified based on product and material type is specified at point of sale. The warranty applies for repair, replacement of defective parts, wherever applicable.
  2. The invoice copy has to be produced for availing services under warranty, claim.
  3. HomeTown will not be liable for any consequential damages and under no circumstances the liability will exceed the replacement or repair of defective parts as it may be.
  4. The warranty does not cover damages due to normal wear and tear during usage, improper fitments & installation by unauthorized technicians, inadequate maintenance, wrong handling, improper movements, pest infection, moisture and water seepage, exposed to direct sunlight, rusting due to improper maintenance, modifications made on standard product, usage beyond prescribed purpose and any negligence in usage.
  5. This warranty covers products used for domestic purpose only and not used for any commercial purpose or bulk usage.
  6. Any other conditions/liabilities which are not covered above will not be applicable under this warranty.
  7. HomeTown's decision on the nature of defects and applicability of warranty will be final.
  8. Any dispute will be under the jurisdiction of Mumbai courts only.
  9. Decision of the company regarding the nature of defects and applicability of warranty will be final.
  10. Warranty terms are subject to change without prior notice.
  11. No warranty on “AS IS” and Display products and few specified products: Customer can get paid service for such products subjected to availability of spare parts.
  12. Customer are advice to read use & care instruction carefully before using the products. This will help for better life of the products.  No warranty on selected products.
  13. Any brand products warranty will be provided by respective brands. Customer advice to refer the brand warranty policy.

Merchandise Wise Terms and Conditions:

Panel Furniture - Engineered Wood

HomeTown furniture comes with a warranty of 12 months from the date of purchase against manufacturing defects under normal usage conditions. The warranty includes free service & repair, part replacement if needed. The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage
  •  Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to climatic conditions like excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product. 
  • No warranty on Electric components like led strips; lighting, USB port, plug points etc.
  • No warranty on Glass, Mirror


Panel Furniture – Solid wood

HomeTown furniture comes with a warranty of 12 months from the date of purchase against manufacturing defects under normal usage conditions. The warranty includes free service & repair, part replacement if needed. The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage.
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control. 
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage. 
  • Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product. 
  • No warranty on Electric components like led strips, lighting, USB port, plug etc. 
  • No warranty on Glass.
All rubber wood products are made of finger joints, hence fine parting lines are visible. This is a natural feature of the product and not a defect and is therefore not covered in the warranty.
Panel Furniture – Solid wood (Selected)
HomeTown furniture comes with a warranty of 24 months from the date of purchase against manufacturing defects under normal usage conditions. The warranty includes free service & repair, part replacement if needed. The warranty does not include
  •  Scratches, dents, stains, breakage and normal wear and tear of the product during usage.
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  •  Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  •  No warranty on upholstery, coverings, cushion covers.
  •  Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  •  Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.
  •  No warranty on Electric components like led strips, lighting, USB port, plug etc.
  •  No warranty on Glass.

All rubber wood products are made of finger joints, hence fine parting lines are visible. This is a natural feature of the product and not a defect and is therefore not covered in the warranty

Panel Furniture - Sheesham, Mango, and Acacia Wood:
HomeTown furniture comes with a warranty of 36 months from the date of purchase against manufacturing defects normal usage conditions. The warranty does not include –
  • Scratches, dents, stains, breakage and normal wear and tear of the product during
  • usage
  • Damage and breakage caused by impact, accidents, transportation from one place to
  • another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods
  • or cleaning material.
  • No warranty on upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture /humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.
  • No warranty on Electric components like led strips; lighting, USB port, plug etc.
  • No warranty on Glass.

Solid wood contracts & expands in response to climatic variations through the life of the product which may result in seasonal splits & joint openings; this is a natural behavior of solid wood & is thus not warranted for this purpose. Color variation, knots, uneven grains is not a defect but a natural feature of the wood & will not be warranted or replaced.

Sofas, Sofa Bed, Accent Chairs

HomeTown sofas and sofa beds comes with a warranty of 36 months on the sofa frame from the date of purchase. Limited warranty of 12 months will be on manufacturing defects, workmanship, material defects & permanent deformation of shape of 1 inch under normal usage conditions. The warranty does not include –

  • Normal wear and tear of the product
  • Scratches, dents, stains, breakage, wrinkles, color fading and peeling of the upholstery like fabric/leatherette/leather/leather fabric.
  • Color fading or damage due to direct exposure to sunlight or hot and cold air.
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.

Recliners

HomeTown sofas and sofa beds comes with a warranty of 36 months on the sofa frame and mechanism from the date of purchase. Limited warranty of 12 months excluding sofa frame & mechanism will be on manufacturing defects, workmanship, material defects & permanent deformation of shape of 25mm under normal usage conditions.

All electrical components come with a warranty of 12 months. The warranty does not include –

  • Normal wear and tear of the product
  •  Scratches, dents, stains, breakage, stains, wrinkles, color fading and peeling of the upholstery like fabric/leatherette/leather/leather fabric.
  • Color fading or damage due to direct exposure to sunlight or hot and cold air.
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.

Dining Furniture – Solid Wood

HomeTown Furniture comes with a warranty of 12 months from the date of purchase against
manufacturing defects normal usage conditions.
The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during
  • usage
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that
  • occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.

All solid wood products are made of finger joints, hence fine parting lines are visible. This is a natural feature of the product and not a defect and is therefore not covered in the warranty.

Dining Furniture – Solid Wood (Selected)

HomeTown Furniture comes with a warranty of 24 months from the date of purchase against manufacturing defects under normal usage conditions. The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.

All solid wood products are made of finger joints, hence fine parting lines are visible. This is a natural feature of the product and not a defect and is therefore not covered in the warranty.

Furniture – Metal / Glass

HomeTown Furniture comes with a warranty of 12 months from the date of purchase against manufacturing defects under normal usage conditions. The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture / humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.
  • No warranty on Electric components like led strips; lighting, USB port, plug points etc.
  • No warranty on Glass

Dining, Center, Side table Furniture – Marble

HomeTown Furniture comes with a warranty of 12 months from the date of purchase against
manufacturing defects under normal living conditions and product handling.
The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage.
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • No warranty on Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.
  • Fungus will not be covered under warranty as it is due to excess moisture /
  • humidity, improper ventilation in the room, dampness in the wall and ignored periodic dusting / cleaning of product.
  • No warranty on Marble.
  • Marble is a natural stone and exhibits texture characteristics and variation that is an organic feature of marble. This is not a defect and is not covered in the warranty.

Office Furniture

HomeTown Furniture comes with a warranty of 12 months from the date of purchase against manufacturing defects under normal living conditions and product handling. The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material. 
  • Upholstery, coverings.
  • Damage & breakage/ failure of component such as mechanism, gas lift, base etc. caused by impact, accidents in usage. Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.

Other Products

HomeTown Furniture comes with a warranty of 12 months from the date of purchase against manufacturing defects under normal living conditions and product handling. The warranty does not include –

  • Scratches, dents, stains, breakage and normal wear and tear of the product during usage
  • Damage and breakage caused by impact, accidents, transportation from one place to another or events outside of human control.
  • Products that are inappropriately used or cleaned using wrong cleaning methods or cleaning material.
  • Upholstery, coverings, cushion covers.
  • Damages due to the usage of the product beyond its intended use, wear and tear that occurs in the natural course of product usage.

Living Essence Mattress

Living essence mattresses are covered under warranty. The warranty on Living essence products is pro-rated a mentioned below. The warranty does not include –

  • During warranty period if the mattress develops manufacturing defect as mentioned in the definition the mattress will be repaired. If the product is not serviceable, then a credit note will be issued on return of the product, as per the pro-rata calculation shown below. This credit note can be used on next purchase of Living essence mattress.
  • To calculate pro-rated warranty consider the following example:
  • If a Living Essence mattress worth Rs.20, 000 having a warranty of 2 years (24
  • months), develops a defect after 1 years (12 months) of use, then the credit note
  • amount will be calculated as follows
  • (Purchase price x Balance period of warranty) / Total warranty.
         Rs. 20,000 x 12 Months
i.e. ......................................................... = Rs 10,000/-
                     24 Months
  • The warranty is limited to sagging, crumbling and natural disintegration under normal conditions of domestic use and is applicable only on bare foam as supplied by the company.
  • With normal use, mattress is likely to
           I. Develop softness & loosen up cover.
           II. Have loss of thickness up to 5%. These are not considered as                         defects and will not be covered under warranty.
  • No claim can be made under the warranty resultant from: Misuse, misapplication
  • or accidental damage resulting in failure of the product.
  • The warranty applies only for the product and not for any damage/loss to the
  • overall system like wood, tapestry etc.
  • Warranty will be void of any damage happens due to improper handling / movement /shifting /water seepage / folding of mattress etc.

Branded Products: 

  • All branded products warranty will be provided by respective brands. Please refer the brand warranty policy.