Terms & Condition
EXCHANGE & UPGRADE
EXCHANGE & UPGRADE
Terms and Conditions for www.hometown.in (Furniture Exchange / Flat Discount Offer)
Get Up to 40% OFF + Extra 25% OFF on Exchange OR Up to 15% Instant Discount on select Furniture.
Furniture Exchange - Use the code "EXCH25" to avail an extra 25% off on new furniture in exchange of old furniture.
Mattress Exchange - Use the code "EXCH16.67" to avail an extra 16.67% off on new mattress in exchange of old mattress/furniture.
Kids Furniture Exchange - Use the code "EXCH12.5" to avail an extra 12.5% off on new SMARTSTERS kids furniture in exchange of old mattress/furniture.
The exchange discount is based on the value of your old furniture as per the rate card below:
|
Old Product for Exchange |
Beds |
2-Door Wardrobe |
Any other wardrobes |
3-Seater Sofa/Recliner |
2-Seater Sofa/recliner |
1-Seater Sofa/Recliner |
4-Seater Dining Table Set (table+chairs) |
6-Seater Dining Table Set (table+chairs) |
Other Furniture |
Kids' Furniture |
Mattress Cotton/Coir/Foam |
Spring Mattress |
|
Exchange Voucher Value Rs. |
₹ 30,000 |
₹ 20,000 |
₹ 25,000 |
₹ 40,000 |
₹ 25,000 |
₹ 10,000 |
₹ 15,000 |
₹ 30,000 |
₹ 5,000 |
₹ 30,000 |
₹ 6,000 |
₹ 8,000 |
Example: If your old bed's exchange value is ₹30,000, you can purchase furniture worth up to ₹1,20,000 to avail of the ₹30,000 discount (25%).
- If you choose not to exchange, use code “FUR15” and get 15% instant discount on select furniture and mattress.
- Get 10% instant discount on Kids furniture using code “FUR10” when you don’t have anything to exchange.
- The Exchange / Instant Discount applies only to selected furniture items, which are highlighted on the product listing page, category page, and product page.
- Once an order is successfully placed, HomeTown's team will contact you for the pickup of the old furniture.
- Delivery of new products will happen only after successful pickup of the old furniture from your location.
- The Exchange / Upgrade Offer coupon code must be redeemed fully in one transaction—no partial redemption is allowed.
- ₹500 shipping charges apply to the exchange process for pickup of old furniture.
- HomeTown reserves the right to include/exclude products from this offer.
- The terms and conditions may change without prior notice. For queries, reach out to customer support via phone, chat, or email at care@hometown.in.
Terms and Conditions for Store (Exchange Discount Value)
- The Exchange Discount Value is redeemable only at HomeTown stores and cannot be used on hometown.in.
- Validity: The Exchange Value is valid for 30 days from the date of issuance.
- Once an old product is exchanged and the discount coupon is issued, the old product will not be returned, as it is sent for scrapping.
- The Exchange Value must be used within a single transaction and can be redeemed against furniture purchases of 4 times the coupon value or 8 times for mattresses/homeware.
- Present the Exchange Value at the cashier desk for redemption at the time of billing—it cannot be used later.
- Cannot be combined with other vouchers or offers.
- This is a promotional discount, and no refund will be provided for the discount value. It also cannot be used as a down payment for financing.
- In case of order cancellation, only the amount paid via cash/cheque/credit card will be refunded—no cash refund is possible for the discount.
- If the total purchase value exceeds the required minimum (4x or 8x), the remaining balance must be paid in cash or via credit card. No further discounts will apply.
- The Exchange Value cannot be used beyond the validity date.
- Participation in the HomeTown Exchange & Upgrade program is voluntary—products are also available without the exchange offer.
- Exchange items will be accepted at HomeTown’s sole discretion.
- New products will only be delivered after handing over the old products to the HomeTown representative.
- The Exchange Discount Value is non-transferable, non-saleable, and non-encashable. Redemption is OTP-based, and customers must provide the valid OTP received from HomeTown.
- HomeTown reserves the right to modify the terms and conditions at any time.
- Any disputes will be subject to the jurisdiction of Mumbai courts.
Terms and Conditions for Store (Exchange Discount Value)
- The exchange discount value is redeemable only at HomeTown stores and cannot be used on hometown.in.
- Validity: The Exchange value is valid for 30 days from the date of issuance.
- Once an old product is exchanged and the discount coupon is issued, the old product will not be returned, as it is sent for
scrappingrecycling - The exchange value must be used within a single transaction and can be redeemed against furniture purchases of 4 times the coupon value or 8 times for mattresses/homeware.
- Present the exchange Value at the cashier desk for redemption at the time of billing—it cannot be used later.
- Offer cannot be combined with other existing vouchers or offers.
- This is a promotional discount, and no refund will be provided for the discount value. It also cannot be used as a down payment for financing.
- Cash payments are acceptable up to Rs 19999 only
- In case of order cancellation, only the amount paid via cash/cheque/credit card will be refunded via credit note. Cash refund is not applicable.
- The discount slab is set for each category and no additional discount is applicable upon exceeding the slabs ( 4X, 6X, 8X)
- The exchange value cannot be used beyond the validity date.
- Participation in the HomeTown Exchange & Upgrade program is voluntary. Products are also available without the exchange offer.
- Exchange items will be accepted at HomeTown’s sole discretion.
- New products will only be delivered after handing over the old products to the HomeTown representative.
- The Exchange Discount Value is non-transferable, non-saleable, and non-encashable. Redemption is OTP-based, and customers must provide the valid OTP received from HomeTown.
- HomeTown reserves the right to modify the terms and conditions at any time.
- Any disputes will be subject to the jurisdiction of Mumbai courts.